Posts by Tania Venn

Update on Sandy Clean-up

Service-oriented businesses in the North East are facing a battle on three fronts. They are coming to terms with how super storm Sandy has impacted them personally and psychologically. Then, they must run their businesses, whether it’s junk hauling, restoration, sanitation, or another service offering. This is a round-the-clock endeavor! And finally, there is continual…

First 1-800-GOT-JUNK? truck retires

13 years ago Founder and CEO Brian Scudamore convinced his good friend, Paul Guy, to drive a shiny blue and green junk truck more than 3,000 kilometres from Vancouver to Toronto to set up the first franchise of 1-800-GOT-JUNK?. Shortly thereafter, TOR1 went into service. All these years later, with Toronto the top-revenue producer and…

What counts as “Junk” in your home?

Peaceful-and-Tranquil-Zen-Home-Living-Room-Ideas-with-White-

What counts as junk when it comes to your home? A healthy guideline is to think of “junk” as anything that is not actively helpful to you in living a life that you love. Everything is energy, and the “energy” of what’s in your home either boosts you up, or it brings you down. It’s…

Customer Experience Professionals Association (CXPA)

Do you work in an environment where customer experience can make the difference  to your entire organization’s reputation? If so, you’ll find this an interesting read. Our VP, Franchise Operations, Simon Lowe, recently delivered the keynote speech at the Customer Experience Professionals Association (CXPA) Members Insight Exchange  in San Diego. Simon’s topic, “How we turned…

Moving Day

Imagine living in a place where almost 5% of the population moves on one day? This is what happens every year in the province of Quebec. July 1, Canada Day, happens to also be Moving Day in Quebec. Colossal moving days notwithstanding, fair weather moves are always preferable and the summer remains a popular moving…

The Relationship With Junk

Just like most things in life, our belongings are really all about relationships. The things we choose to surround ourselves with build a pattern of our personal journey through life. We are defined by the stories our stuff can tell, from family memories to souvenirs, from items that portray our values and interests to the…

Digital Baby

Our PR team came together recently in our funky meeting room, Hollywood North to brainstorm jaw-dropping headlines for a survey we were planning to undertake about the junk in peoples’ lives. The white board was jam-packed and my hand was sore from jotting down ideas. This was our second go-round and our sharp and innovative team was beginning to feel a little deflated. And then one of the group asked if we’d heard about the baby who thought a magazine was an ipad that didn’t work.

That did it. Result achieved: my jaw dropped, and stayed there until my team mates began to exchange awkward looks. (The generation gap in the room made this not quite so shocking for them. After all, the last shocker of this kind I had experienced was the one about the child who was confused by his Dad’s instructions to “turn the shiny black vinyl disc to the other side.” Sorry, guys, but I think that was you!).

So now we were on to something. What does this say about our society? Recently Encyclopedia Britannica, the oldest English-language encyclopedia, in print since 1768, halted the printing press forever. And now our babies are perplexed and frustrated by the glossy, yet static, magazine photos that don’t respond to their nimble fingers.

The team was excited at the possibility of stumbling on to a great headline, until it dawned on us that 1-800-GOT-JUNK? must contribute to the loss of these items in young peoples’ lives. We haul away a lot of books! Yes, many of them are donated to shelters, thrift stores, and the like. But how long will that last for when the printed form is fast becoming an antique relic?

Or do we look at this in another way? That is, are we contributing to simplifying peoples’ lives by clearing away the clutter of items that – let’s face it – aren’t being used anyway? No matter which view you take, the results are the same: kids are growing up in a new, digital world and there is no way to stop it. The best we can do is provide some sage advice: hang on to those special books that had so much meaning to you as a child, or that you’ve read over and over again as an adult. Make a space for them in your otherwise clutter-free home. The energy of a good book, after all, is more uplifting than the energy of unused and dusty junk.

Lost Cell Phone Blues and Highs

The moment I realized my cell phone was missing, I was standing in a holding lounge at the Seattle airport with my co-worker, Natalie, waiting to get onto a plane to fly us back home to Vancouver. Even though I suffered the instant realization that I would not have my cell phone back for at…