Last week, our Portland/Vancouver franchise received an unexpected surprise at a routine estimate. Truck team members Andy and Sean were in the middle of a providing a quote when two husky puppies came running across the parking lot and out into the busy street. Andy and Sean reacted immediately and rushed to save the puppies from harm.
The job site, an abandoned commercial building, was in a remote area of town with only a handful of houses nearby. The two TOMs knocked on doors trying to find the puppies’ owners, but no one was home. At a loss for what to do, they called the owner of their franchise, Robert Christiansen, who said to bring the puppies back to office.
“Needless to say, we didn’t accomplish much for the rest of the day,” Robert laughs. “Every employee wanted dibs on the puppies if we couldn’t find the owners.”
Robert called local animal shelters, and posted photos on Craigslist and animal finder websites. He even took the puppies to a veterinarian to see if they had microchips (they didn’t). Finally, he received a call from the owner. Apparently, the puppies had dug a hole under the fence and escaped from the backyard.
“When I told the team we had found the owners, morale dropped,” Robert says. “We had to have a meeting and remind ourselves that we had nothing to be sad about. We did a good thing and returned the puppies to their owners.”
The owners came by later that day to pick up the dogs, and gave Andy and Sean cash for their good deed. Robert, proud of his team for doing the right thing, doubled down and matched the reward.
“The whole thing really lifted spirits for the day,” says Robert. “It was adorable factor ten!”