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Working with Hoarders: How do we do it?

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To celebrate the triumphant return of A&E’s Hoarders (an all new episode airs tonight at 9pm/8pm Central), I thought I’d share with you one of my favorite moments from the set of Hoarders.

As a PR Manager for this company,  I am fortunate enough to go out on the road to oversee our product placement on various shows. Hoarders, which has just wrapped filming of their 6th season, has used 1-800-GOT-JUNK? as their exclusive junk hauler since the pilot episode.  The question I get asked the most regarding our work on each episode is the plain and simple: How do you do it?  Here is a little story to illustrate our answer:

We had 5 1-800-GOT-JUNK? trucks and 10 junk haulers working at a fascinating home in the pacific north west for season 5. It was summer – high temps and long hours of loading and lifting outside. The acreage that was full of hoarded renovation debris was a daunting sight – but after three days of solid work, we cleared it out. As we battened down the junk trucks and prepared for our convoy back into town, the family and the homeowner ran over to us to say goodbye. It was then that one family member pulled out a dozen red roses. She handed a beautiful rose to each of our dirty, exhausted junk haulers. With tears in her eyes and one remaining rose in her hand, she thanked our men with the statement, “you have turned an experience that was so ugly into something more beautiful than this rose. You have no idea how much you’ve helped us.” See the photo above that she took moments after to remember the day we helped her family get back on track.

Remembering those moments is how we do it…well, that and red bull. Lots of red bull.

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